Terms & Conditions

SMS Terms: program and permission

The BarnPilot Service Pro appointment-text program is operated by FAST APERTURE ENTERPRISES LLC. Your equestrian service provider is identified separately as the business managing your appointment. This is separate from Sentinel camera alerts.

You choose whether to receive automated appointment reminders and appointment-response texts for the named provider at the number you supply. Consent is optional and is not a condition of buying goods or services. A booking, a stored number or permission given to a different business does not by itself enroll you.

The written consent record must identify the sender, provider, purpose and number. If your number changes, tell your provider; fresh permission is needed for the new number.

Messages and charges

One reminder is scheduled about 24 hours before each eligible appointment. An approved or declined rescheduling request can generate another text. Message frequency varies. Message and data rates may apply. There are no advertising messages in this program.

Delivery and timing are not guaranteed. The service relies on the provider’s latest synchronized schedule, mobile networks and your phone. Changes made while the provider is offline may not yet be reflected. Late-added appointments may not receive a reminder. A message already submitted for delivery may still arrive after a booking changes.

Appointment responses

The private link can confirm a visit, cancel it immediately in the reminder service, or request another date. A rescheduling request leaves the existing appointment in place until the provider approves a replacement. The provider receives responses in the app when it synchronizes; a push notification is not promised.

The portal displays confirmation and cancellation results. It does not automatically send a separate acknowledgment text for those actions. A cancellation does not decide refunds, cancellation fees or other terms agreed with your provider.

Use the link or contact your provider for booking changes. Ordinary free-text SMS replies are not processed as appointment instructions.

Opt out or ask for help

Reply STOP to stop all messages from the BarnPilot Service Pro sending number, including appointments with other providers. You may receive a final automated opt-out acknowledgment. Reply HELP for assistance or use the Service Pro contact form, mentioning Service Pro. You can also ask your provider to withdraw consent.

STOP affects text delivery, not the booking itself. CANCEL is also a text opt-out keyword; cancel appointments through the private link. To resume after an SMS opt-out, text START and then give fresh written or online permission for appointments with each provider you want included. START alone does not restore earlier consent.

Our SMS privacy addendum explains the reminder data and service providers involved.